**Innovice Return Policy**

Please review the following guidelines regarding our return policy.

At Innovice Technologies, we prioritise your satisfaction and aim to provide high-quality electronic components and accessories. If you are not entirely satisfied with your purchase, our team is here to assist you.

1. Criteria for Return Eligibility

We accept returns under the following conditions:

  • Items must be returned within 4 days of the delivery date. The product should be unused, undamaged, and in its original packaging. All accessories, manuals, and any included components must be returned as well. Proof of purchase, such as an invoice or order number, must be provided for a successful return.

2. Items That Cannot Be Returned

Certain products cannot be returned, including:

  • Customised or modified products (e.g., special orders, custom-built electronics) cannot be returned.
  • Opened software, consumables, and filaments are final sale items.
  • Items damaged due to misuse, improper handling, or electrical faults not caused by the product itself are not returnable.

3. Return Process

  1. Requesting a Return:**
    To initiate a return, please get in touch with our support team at info@innovicetech.com and include your order details.
  2. Approval and Instructions:**
    Once your return request is approved, we will send you instructions for returning the item.
  3. Shipping the Item:**
    Please return the product using a trackable shipping method. Customers are responsible for the return shipping costs unless the item is defective or incorrect.
  4. Inspection and Refund:**
    After we receive and inspect the returned item, we will process your refund or send a replacement.

4. Refund & Replacement Policy

  • Refunds: Approved refunds will be issued within 1–2 business days to the original payment method.
  • Replacements: If you receive a defective or incorrect item, we will offer a free replacement or refund, including shipping costs.
  • Partial Refunds: If an item is returned in a condition that is not its original state, a partial refund may be issued.

5. Damaged or Defective Items

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery with photos and a description of the issue. We will arrange for a replacement or refund.

6. Contact Us

For any return inquiries, reach out to our support team:
📧 Email: info@innovicetech.com
📞 Phone: 0553479020

Privacy & Security Policy

At Oku Electronics, we value your trust and are committed to safeguarding your privacy and ensuring the security of your transactions. When you shop with us at www.innovicetech.com, you can be confident that your personal and payment information is handled with the highest level of security and confidentiality.

1. Secure Transactions

Your payment information, including credit/debit card details, Mobile Money details, net banking credentials, and other sensitive data, is protected using 128-bit encryption. This technology ensures encrypted data transfer between your browser and our web server, making your transactions secure and private.

 

2. Personal Data & GDPR Compliance

Under Article 13 of EU Regulation 679/2016 (GDPR), this policy outlines the personal data we collect, its purposes, and how Innovice Technologies processes it.

What Data Do We Collect?

We collect personal data through the following interactions:

  • When you create an Innovice Technologies account.
  • When you purchase our products or services.
  • When you email, call, or message us.
  • When you interact with our website and social media platforms.

The data collected is used to:

  • Respond to customer inquiries and support requests.
  • Enable you to access and use our services.
  • Provide personalised experiences on our website.
  • Conduct marketing activities and promotional offers.
  • Improve our services through analytics.

How Is Your Data Processed?

Innovice Technologies ensures that your personal data is processed responsibly, securely, and in compliance with GDPR. We use your data to:

  • Provide our products and services.
  • Improve your shopping experience.
  • Comply with legal and regulatory requirements.

Your Rights Under GDPR

As a user, you have the following rights regarding your personal data:

  • Access & Portability: Request a copy of your data or transfer it to another service.
  • Correction: Correct inaccuracies in your personal data.
  • Erasure: Request the deletion of your personal data under certain conditions.
  • Objection: Object to the processing of your personal data for specific purposes (e.g., marketing).
  • Restriction: Limit the processing of your data in certain situations.

3. Contact Us

If you have any questions about your privacy rights or would like to exercise them, please reach out to us via email or through our contact form at www.innovicetech.com.

At Oku Electronics, we are committed to protecting your privacy and ensuring that your data is handled securely and responsibly. By shopping with us, you agree to this Privacy & Security Policy.