Frequently Asked Questions
Please read our FAQ before sending us a message.
What are the delivery charges for orders from the Online Shop?
Before placing your order, add your items to the shopping cart and click the “Shopping Cart” link at the top left of the webpage.
On the cart page, you’ll see your products and their total prices. Click “Estimate Shipping” to view shipping options and costs based on your location.
What am I agreeing to by using this site?
By accessing or using the Innovice Technologies website and platform, you are agreeing to these Terms and Conditions (“Agreement”), which are a legally binding contract between you and Innovice Technologies.
Do I need an account to browse the website?
No, browsing the site does not require mandatory account activation. However, you must create a personal and unique user account (“Account”) to use our Services.
What are “Premium Services”?
Premium Services are enhanced features or content that you can purchase through our online shop. Accessing these services requires creating an Account and purchasing the specific charged product.
What happens if I don’t verify my account?
If you do not verify your Account via the confirmation email within one month of creating it, your Account will be deleted.
What if I forget my username or password?
You are responsible for ensuring the confidentiality of your Account Credentials. If you suspect unauthorized access, you must change your password immediately and notify us at innovicetechnologies@gmail.com.
Can I share my account with another person?
No. Your right to use the Services is personal and non-transferable. You must not share your account credentials or allow others to access the platform through your account.
I’m a parent. Am I responsible for my child’s activity on the site?
Yes. By allowing your child to use the site, you agree to these terms and are responsible for supervising your child’s access and use of the platform.
What should I do if my child is using the site without my permission?
Please contact us immediately at innovicetechnologies@gmail.com so we can disable their access.
Who do I contact with questions about the site’s appropriateness for my child?
Please email us with your questions at innovicetechnologies@gmail.com.
Can I return or exchange a product I buy?
No. All goods sold and delivered are final. We do not offer refunds or exchanges for any products purchased.
Who is responsible for the cost of product repairs?
The customer is responsible for all expenses and costs related to the repair of any products they purchase.
Q: How is my personal data handled?
A: Your personal data is processed according to our Privacy Policy. You can review the full policy at https://www.innovicetech.com/privacy-policy/.